CenturyLink identifies issue that caused nationwide outage

Other CenturyLink outages affecting Arizona customers, agencies abc15.com staff 11:57 AM, Dec 27, 2018

The outage began Thursday, but it affected more than just Internet customers because many USA businesses and even some regular folks, including many in Nebraska, have switched to voice-over-Internet-protocol phone systems that rely on the Internet to transmit business calls.

In 2016, the Washington Utilities and Transportation Commission fined the company almost $3 million for failing to reroute emergency calls during a 6 hour service outage in 2014. Some reports told of people unable to get gas as card readers shut down at some gas stations, and others of ATM's glitching.

The telecommunications giant CenturyLink, based in Monroe, La., says the outage began at 8:18 am Eastern Time on Thursday.

CenturyLink said in a tweet about 10:45 p.m. that "engineers have identified a network element that was impacting customer services and are addressing the issue in order to fully restore services".

"Restoring impacted services for our customers is very important to us".

If you've ever been in a serious emergency before, you probably already know how important it is to have quick access to emergency services.

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Federal officials and at least one state say they've started an investigation into a nationwide CenturyLink internet outage that has caused 911 service disruptions.

CenturyLink has said little about the outages, but did state that 911 calls are completing in areas where CenturyLink is the 911 provider.

The Federal Communication Commission announced Friday afternoon it had launched an investigation into the outages.

Callers received a fast busy signal during the outage. "The CenturyLink service outage is therefore completely unacceptable, and its breadth and duration are particularly troubling".

The CenturyLink outage caused problems with wireless 911 calls in various parts of the country.

CRESA is the Clark County Regional Emergency Services Agency, charged with providing 911 services for the area.

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