Apple Canada announces iPhone X display replacement program

Getty  Carl Court

So, if you have an iPhone X, here's how you can figure out if your device is plagued by the touch issue or not.

According to Apple, the problem causes the iPhone X to respond intermittently to touch.

Apple said that on some iPhone X devices, display screens are experiencing touch issues.

Apple announced flat iPhone sales in its fourth quarter, despite the introduction of the XS model in the period.

Users on online forums had complained that their phone was making "random clicks" when they weren't interacting with it, or that it unexpectedly stopped responding. The company got rid of the home button, offered a new Face ID unlock feature in return, and used a bigger and richer new type of screen called OLED for the display.

For the 13-inch MacBook Pro computers, it said an issue may result in data loss and failure of the storage drive. Still, shoppers will be able to find non-branded accessories - like headphones - that are compatible with Apple devices.

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This program covers iPhone X handsets for three years from the date of sale.

On Apple's support page for the issue, you can check to see if your model (it needs to be 13-inch, 2017, Two Thunderbolt, 3 ports) qualifies for a free fix.

Non Touch Bar 13-inch MacBook Pro models have also reported an issue with SSDs.

Apple has quietly launched another couple of official repair programs - that's where it acknowledges manufacturing problems with its products, and offers free fixes for all the devices affected.

The company said users with eligible iPhone X devices can have their display modules replaced for free at one of its retail stores or an Apple Authorised Service Provider. An additional source of angst was Apple's decision to stop reporting the unit sales of phones, given that its long-term focus is shifting toward service-based revenue and away from hardware. Data loss problems have also been detected with the MacBook.

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